My name is Brian, and I would be happy to look into your issue. - General Instructions - • Please read all instructions and fixes thoroughly. Read the ENTIRE post BEFORE performing any steps so you understand all that needs to be done. • I would advise printing any instructions for easy reference as some of the fixes may require you to boot in Safe mode. Access to these instructions may not be available in Safe Mode. • Any fixes provided by myself are for this log file only and should not be used on any other systems. • Do not run any other removal software or perform updates other than the ones I provide, as it will complicate the cleaning process.
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• It's very likely that part of our cleanup will include emptying your recycle bin. If you use your recycle bin as an archive and do not wish this to be emptied, please let me know. • You have 4 days to reply to each post or the topic will be closed. You will be able to request that the topic be re-opened by sending me a (Personal Message) or PM a. • Please feel free to ask any questions, especially if you are having problems with my instructions.
- Save ALL Tools to your Desktop- All tools that I have you download should be placed on the desktop unless otherwise stated. If you are familiar with how to save files to the desktop then you can skip this step.
Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. As a result it's easiest if you configure your browser(s) to download any tools to the desktop by default. Please use the appropriate instructions below depending on the browser you are using. Google Chrome - Click the 'Customize and control Google Chrome' button in the upper right-corner of the browser. Choose Settings. At the bottom of the screen click the ' Show advanced settings.'
Scroll down to find the Downloads section and click the Change. Select your desktop and click OK. Mozilla Firefox - Click the 'Open Menu' button in the upper right-corner of the browser. Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the 'Select Folder' button.
Click OK to get out of the Options menu. Internet Explorer - Click the Tools menu in the upper right-corner of the browser. Select View downloads.
Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen. NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop. - Finally Before We Start- Removing malware is a complicated multiple step process, Please stay with me until I have declared your system clean.
I strongly recommend you backup your personal files and folders. Although rare, attempting to remove malware can render your machine unbootable or cause data loss. Having backups of your data is your responsibility. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
If you still need assistance please do the following. Step#1 - Logs Needed 1. Please download and save it to your Desktop. Note: You need to run the 32-bit Version so please ensure you download that one. Right click to run as administrator. When the tool opens click Yes to disclaimer.
Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area. Press Scan button. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop) 6. Please copy and paste log back here. The first time the tool is run it generates another log ( Addition.txt - also located in the same directory as FRST.exe). Please also paste that along with the FRST.txt into your reply. Thanks for the info.
Please follow the steps below. Step#1 - Warnings The Dangers of P2P Programs IMPORTANT: I noticed that you have a P2P (Peer to Peer) file sharing program on your computer. I cannot stress highly enough the danger in using these types of programs. P2P programs are one of the major avenues of infection these days. The files downloaded with these programs are more than likely infected with trojans, malware, rootkits, etc. You run the risk of getting an infection that can compromise your sensitive data, such as financial records, personal information, etc.
That is just the infection aspect of using P2P programs. You also run the risk of possible arrest, fines, or in severe cases, jail time for illegal downloading of copyrighted material. Here are some information sources about the dangers of P2P programs: I very much recommend you uninstall this program from your machine. If not, you will likely be back needing help with your machine again. The risks of infections from content downloaded with P2P programs far outweigh any benefit of using them. Avg 2015 there. It is, of course, your choice as to whether or not you remove the program from your machine. It is my duty though, to point out how dangerous it is to use these programs.
However, I must request that you do not use it while we are cleaning your machine. Please uninstall the following Peer-to-Peer program(s): BitLord 2.3 To uninstall on Windows 7, you can: • Click your Start Orb in the lower left corner of your computer and select Control Panel. • Select Uninstall a program from the Programs Category. • Locate the program(s) in the list and click Uninstall. Registry Cleaners I see you have a program installed called Free Window Registry Repair. I wanted to caution you on the use of these types of programs as they can cause more than good. I suggest uninstalling this program.